The one with designing the ending - Joe Macleod | CX Passport
When an offboarding journey relies on hidden unsubscribe buttons and deceptive UX loops, it signals a deeper failure in a company's customer experience strategy. This interview unpacks the profound psychological shift that occurs when a business treats consumer departures with dignity, transparency, and strategic intent.
Joe Macleod on Designing Endings, Sustainable Consumption, and the EuroStack | UX Fika
Achieving genuine environmental circularity and compliance is impossible if your digital platforms actively obscure how a product lifecycle finishes. This episode breaks down the direct link between unmanaged data trails, toxic e-waste, and the systemic failure of standard corporate offboarding.
Joe Macleod: Creativity, Leadership, and Meaningful Endings | Smithfield Search
True creative leadership in the age of AI isn't just about managing teams—it is about restoring depth, empathy, and contextual judgment to the products we build. This wide-ranging interview explores how guiding a business through meaningful product conclusions acts as the ultimate test of responsible leadership.
Joe Macleod 'Designing Closure Experiences' | This is HCD
Human-centered design has become incredibly efficient at getting users through the front door, but remains profoundly broken at letting them out. In this episode, Joe dives deep into the core philosophy of closure experiences and why modern designers must look past the acquisition phase to master the full product lifecycle.
How to shut down a business | FT Financial Times
Winding down a corporate entity or product line is one of the most operationally hazardous phases a business leader will ever face. This feature outlines why a strategic, well-engineered exit blueprint is essential for protecting legal liabilities, corporate culture, and hard-won brand equity during a shutdown.
Psychology and Power of Closure Experiences | UX Magazine
Endings possess immense psychological weight, yet modern digital ecosystems treat them as an annoying compliance hurdle. This deep dive reveals the hidden emotional dynamics of user departures and shows how brands can harness the power of closure to solidify long-term trust.
Closure Experiences – Why a simple goodbye could help climate change | IXDA
Our planet's climate crisis is fundamentally fueled by a consumer model that makes buying effortless and disposal completely invisible. This landmark international session demonstrates how designing explicit, behavioral product endings is the missing key to unlocking true sustainable consumption.
Join upTech featuring Joe Macleod / Endineering here! | Softhouse / upTech
As regulatory pressures mount around electronic waste and data privacy, businesses can no longer afford to leave the end of the product lifecycle to chance. This industry event breaks down how Endineering mitigates legal liabilities while transforming compliance into a major customer experience win.
Joe Macleod: Belief, Agency, and Identity at the End of the Digital Experience | NEXT Conference
As digital experiences become deeply intertwined with who we are, deleting an account or leaving a platform shifts from a minor tech hurdle to a profound identity crisis. This high-profile feature explores how digital product endings must respect user agency and human belief systems.
Joe Macleod on Endings | Brett Macfarlane
When an exit strategy is completely ignored, corporate operations and brand reputation are left highly exposed. This interview highlights the strategic intersection of legal risks, organizational culture, and the necessity of building an intentional product lifecycle blueprint.
Introduction to Endineering with Joe MacLeod | Humanitix / IXDA Sydney
This foundational masterclass introduces product leaders to the emerging and vital discipline of Endineering. It bridges the gap between customer onboarding and product offboarding, showing why designing the conclusion is the ultimate competitive advantage.
EXCLUSIVE: The 8 Types of Endings | WXO
Not all departures are created equal, yet businesses routinely treat every exit with the exact same transactional template. This exclusive piece breaks down the distinct typologies of how human experiences conclude, giving product teams a vocabulary to design better offboarding journeys.
Using Post-Service Personas to Design Closure Experiences | UX Mag
Standard user personas tell you everything about who your customer is during active use, but absolutely nothing about who they become when they leave. This tactical guide introduces the concept of Post-Service Personas to help product teams deliberately design for the departure phase.
Book Excerpt: Ends. by Joe Macleod | UX Magazine
Historically, humanity maintained rich cultural and emotional rituals around endings—until the modern consumer boom severed that connection. This excerpt explores the historical roots of why we became so detached from product conclusions and why we urgently need to rebuild them.
Joe Macleod: “Designers should consider the lifecycle of products they create” | Design Week
For decades, the design industry has trained its talent to focus exclusively on product creation and user acquisition. This feature challenges the global design community to take responsibility for the entire lifecycle, showing why true innovation requires designing the exit.
Why we need to start designing endings | The Drum
While the industry is fixated on capturing attention and maximizing engagement, it completely ignores the brand impact of the exit. This piece challenges designers and marketers to broaden their focus, demonstrating how a structured ending is vital for maintaining long-term consumer trust.