Join upTech featuring Joe Macleod / Endineering here! | Softhouse / upTech
As regulatory pressures mount around electronic waste and data privacy, businesses can no longer afford to leave the end of the product lifecycle to chance. This industry event breaks down how Endineering mitigates legal liabilities while transforming compliance into a major customer experience win.
Joe Macleod: Belief, Agency, and Identity at the End of the Digital Experience | NEXT Conference
As digital experiences become deeply intertwined with who we are, deleting an account or leaving a platform shifts from a minor tech hurdle to a profound identity crisis. This high-profile feature explores how digital product endings must respect user agency and human belief systems.
Joe Macleod on Endings | Brett Macfarlane
When an exit strategy is completely ignored, corporate operations and brand reputation are left highly exposed. This interview highlights the strategic intersection of legal risks, organizational culture, and the necessity of building an intentional product lifecycle blueprint.
Introduction to Endineering with Joe MacLeod | Humanitix / IXDA Sydney
This foundational masterclass introduces product leaders to the emerging and vital discipline of Endineering. It bridges the gap between customer onboarding and product offboarding, showing why designing the conclusion is the ultimate competitive advantage.
EXCLUSIVE: The 8 Types of Endings | WXO
Not all departures are created equal, yet businesses routinely treat every exit with the exact same transactional template. This exclusive piece breaks down the distinct typologies of how human experiences conclude, giving product teams a vocabulary to design better offboarding journeys.
Using Post-Service Personas to Design Closure Experiences | UX Mag
Standard user personas tell you everything about who your customer is during active use, but absolutely nothing about who they become when they leave. This tactical guide introduces the concept of Post-Service Personas to help product teams deliberately design for the departure phase.
Book Excerpt: Ends. by Joe Macleod | UX Magazine
Historically, humanity maintained rich cultural and emotional rituals around endings—until the modern consumer boom severed that connection. This excerpt explores the historical roots of why we became so detached from product conclusions and why we urgently need to rebuild them.
Joe Macleod: “Designers should consider the lifecycle of products they create” | Design Week
For decades, the design industry has trained its talent to focus exclusively on product creation and user acquisition. This feature challenges the global design community to take responsibility for the entire lifecycle, showing why true innovation requires designing the exit.
Why we need to start designing endings | The Drum
While the industry is fixated on capturing attention and maximizing engagement, it completely ignores the brand impact of the exit. This piece challenges designers and marketers to broaden their focus, demonstrating how a structured ending is vital for maintaining long-term consumer trust.
This designer helps businesses develop end-of-life experiences | Trellis
As consumption reaches an environmental breaking point, product designers must expand their focus past the point of purchase. This profile examines how crafting deliberate, human-centered offboarding pathways directly counters the growing crises of physical and digital clutter.
If You Want to Feel Better About E-Waste, You Have to Sell Stuff | iFixIt
Managing e-waste requires more than just recycling programs; it demands a fundamental shift in how businesses facilitate the departure of physical products. This piece highlights how designing responsible disposal and resale frameworks protects companies from compliance risks while empowering consumer agency.
Rethinking Endings: Why Your Off-Boarding is the Final Chapter of Your Brand Story | CXM World
The final interaction a customer has with your product dictates the story they tell others about your brand. By transforming a basic, bare-minimum exit into an emotionally intelligent experience, businesses can turns departures into a powerful brand asset.