Article Joe Macleod Article Joe Macleod

Every Startup Needs to Prepare for Its Downfall | Wired

Startups pour immense energy into scaling up, yet rarely build a blueprint for how their product ecosystem can gracefully wind down. This article outlines why establishing an intentional end-of-life framework is a vital strategic buffer against operational, legal, and digital vulnerabilities.

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Podcast Joe Macleod Podcast Joe Macleod

The one with designing the ending - Joe Macleod | CX Passport

When an offboarding journey relies on hidden unsubscribe buttons and deceptive UX loops, it signals a deeper failure in a company's customer experience strategy. This interview unpacks the profound psychological shift that occurs when a business treats consumer departures with dignity, transparency, and strategic intent.

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Podcast Joe Macleod Podcast Joe Macleod

Joe Macleod 'Designing Closure Experiences' | This is HCD

Human-centered design has become incredibly efficient at getting users through the front door, but remains profoundly broken at letting them out. In this episode, Joe dives deep into the core philosophy of closure experiences and why modern designers must look past the acquisition phase to master the full product lifecycle.

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Article Joe Macleod Article Joe Macleod

How to shut down a business | FT Financial Times

Winding down a corporate entity or product line is one of the most operationally hazardous phases a business leader will ever face. This feature outlines why a strategic, well-engineered exit blueprint is essential for protecting legal liabilities, corporate culture, and hard-won brand equity during a shutdown.

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