Every Startup Needs to Prepare for Its Downfall | Wired
Startups pour immense energy into scaling up, yet rarely build a blueprint for how their product ecosystem can gracefully wind down. This article outlines why establishing an intentional end-of-life framework is a vital strategic buffer against operational, legal, and digital vulnerabilities.
‘Endineering’ solves a missing link for the circular economy | Trellis
Circular supply chains are completely broken because we expect consumers to act responsibly without giving them the tools to do so. This piece demonstrates how Endineering builds the missing human infrastructure needed to achieve genuine ESG compliance and waste reduction.
Designing Better Endings: Joe MacLeod on the Overlooked Side of Customer Experience | Iconoclast
When an offboarding journey relies on hidden unsubscribe buttons and deceptive UX loops, it signals a deeper failure in a company's customer experience strategy. This interview unpacks the profound psychological shift that occurs when a business treats consumer departures with dignity, transparency, and strategic intent.
The one with designing the ending - Joe Macleod | CX Passport
When an offboarding journey relies on hidden unsubscribe buttons and deceptive UX loops, it signals a deeper failure in a company's customer experience strategy. This interview unpacks the profound psychological shift that occurs when a business treats consumer departures with dignity, transparency, and strategic intent.
Joe Macleod 'Designing Closure Experiences' | This is HCD
Human-centered design has become incredibly efficient at getting users through the front door, but remains profoundly broken at letting them out. In this episode, Joe dives deep into the core philosophy of closure experiences and why modern designers must look past the acquisition phase to master the full product lifecycle.
How to shut down a business | FT Financial Times
Winding down a corporate entity or product line is one of the most operationally hazardous phases a business leader will ever face. This feature outlines why a strategic, well-engineered exit blueprint is essential for protecting legal liabilities, corporate culture, and hard-won brand equity during a shutdown.
Psychology and Power of Closure Experiences | UX Magazine
Endings possess immense psychological weight, yet modern digital ecosystems treat them as an annoying compliance hurdle. This deep dive reveals the hidden emotional dynamics of user departures and shows how brands can harness the power of closure to solidify long-term trust.
If You Want to Feel Better About E-Waste, You Have to Sell Stuff | iFixIt
Managing e-waste requires more than just recycling programs; it demands a fundamental shift in how businesses facilitate the departure of physical products. This piece highlights how designing responsible disposal and resale frameworks protects companies from compliance risks while empowering consumer agency.
Rethinking Endings: Why Your Off-Boarding is the Final Chapter of Your Brand Story | CXM World
The final interaction a customer has with your product dictates the story they tell others about your brand. By transforming a basic, bare-minimum exit into an emotionally intelligent experience, businesses can turns departures into a powerful brand asset.