Promise Forever Ends.

Promise Forever Ends.

One of the funniest and disturbingly delusional denials of an ending is the lifetime promise - a guarantee for life or a promise that something will always be free. Businesses seem worryingly comfortable making this enormous commitment. Using it flippantly despite all manner of evidence against remotely achieving it. 

Scope 3 Emissions. Emotional partnerships to the very end.

Scope 3 Emissions. Emotional partnerships to the very end.

Passive measuring is at best informative. It will go some way to improving business activity, but it will fail to achieve the deep behaviour shift we need to challenge climate change. The producer - consumer relationship needs to aspire to more. It needs bonding throughout an emotional consumer lifecycle. That achieves change and concludes the product end-of-life with producer - consumer collaboration. Scope 3 is a start for businesses to consider emotional consumer endings.

GDPR and Ends. An overview

GDPR and Ends. An overview

Amongst GDPR protective intent is a wealth of endings. It requires, expects and encourages endings to happen for consumer data. How this happens though is to be designed and delivered by service providers. Yet many providers care little about this aspect of the consumer lifecycle and overlook its importance to the brand and long term perception of a company.

#WorstEndingEver? Maybe

#WorstEndingEver? Maybe

Has Cambridge Analytica exposed Facebook to a metaphorical revenge porn experience? With no way to regain assets outside of their boundaries; drawing a parallel with thousands of victims around the world who have lost control of data, though a system that endlessly tells us to share, and fails to create ends.

GDPR...aargh! Consent and consent removal. #2

GDPR...aargh! Consent and consent removal. #2

The General Data Protection Regulation (GDPR)  states that “Consent must be clear and distinguishable from other matters and provided in an intelligible and easily accessible form, using clear and plain language”. This promises to be a vast improvement on the current consumer experience! A far more notable, and some would say, controversial aspect of the legislation is the expectation that it must be “as easy to withdraw consent as it is to give it”. This suggests that it provides an effective method for consumers to off-board and end their service relationship.

Is there no end to the Circular Economy?

Is there no end to the Circular Economy?

As the Black Friday narrative of “Consume More!” comes and goes again, it predictably ignites the counterpoint argument in many of us concerned about the pace of human consumption.

Reading articles along this theme, I am mixed with emotions of encouragement — that we are dealing with the problems of over consumption, and concern that we use the same tired story of guilt, bad big business and systematic failure. Its not that these arguments are wrong, its just they are not part of the consumer’s experience. The real failing is that the consumer experience is an incomplete story. And until the story has an emotional ending, this is not going to change.

T&Cs on Ts. The assumed guilt of the user.

T&Cs on Ts. The assumed guilt of the user.

“Apple reserves the right to disband a Family in accordance with the “Termination” section of this Agreement.“ 

I found this example so funny, I wanted to make a kids t-shirt out of it. I hoped people would take a second look at the t-shirt on the beach while my kids wore it on their summer holidays. Maybe it would strike up a conversation. Maybe they would think about what it said. Maybe they wouldn’t look, and carry on, like we do when we tick Ts&Cs.

What shall we call the book?

What shall we call the book?

I have been spending a lot of time researching and writing the Closure Experiences book. Which has been incredibly interesting and I cant wait to share it with you next year. The one aspect which I would love your help with is a title.

I have built a quick multiple choice form to get your thoughts on a few ideas. Even write one in of your own.