How do things end? - Joe Macleod about the role ends play in sustainability | Future Strategies Hosted by Florian Schleicher

We live in an era of unprecedented environmental waste, largely driven by digital platforms and physical supply chains that hide the reality of product disposal. This episode shows how designing explicit, behavioral endings can redirect consumer habits toward true sustainability.

• Tackling the global e-waste crisis requires redefining how we transition physical assets out of the user's hands.

• Product offboarding must address both toxic digital data waste and the physical accumulation of abandoned goods.

• Shifting consumer psychology requires embedding clear, actionable closure options directly into the product lifecycle.

• Aligning design systems with circular economy goals requires an authentic commitment to engineering the exit.

Joe Macleod

Joe Macleod is founder of the worlds first customer ending business. A veteran of product development industry with decades of experience across service, digital and product sectors.

Head of Endineering at AndEnd. TEDx Speaker. Wired says “An energetic Englishman, Macleod advises companies on how to game out their endgames. Every product faces a cycle of endings. It's important to plan for each of them. Not all companies do." Fast Company says “Joe Macleod wants brands to focus on what happens to products at the end of their life cycle—not just for the environment but for the entire consumer experience.”

He is author of the Ends book, that iFixIt called “the best book about consumer e-waste”. And the new book –Endineering, that people are saying “defines and maps out a whole new sub-discipline of study”. The DoLectures consider the Endineering book one of the best business books of 2022.

https://www.andend.co
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The Impact of Consumer Endings | CXD. Customer Experience Design. Hosted by Oliver King

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Designing Great End Experiences: Lessons for CX, EX & US Pros with Joe Macleod | Trust Builders Podcast