Duration: 30 mins People: Small groups 2-4
Method: Pick an established service provider or industry. Consider the current transaction model they use. Ex: Restaurant = payment after delivery Coach travel = Payment before delivery. Changing the transaction model will affect the character of the service.
With your group pick a different transaction model and apply it to your chosen service. Discuss the changes this would make.
For example... How would the relationship change between provider and user? Who is in authority? How would the service respond to disruptions? How would this impact the ending of the service?
Capture your thoughts with post-it notes.
Share your findings with the workshop attendees.