Example: Liverpool Care Pathway.

The Liverpool Care Pathway is a process of removing drugs and procedures at the end of a patients life. Endorsed for use in hospices and more recently hospitals, it aims to make a dying persons remaining few days a more comfortable and dignified experience. 

Initially welcomed by Doctors and nurses, but also family members who wanted to see a loved one without tubes or high on drugs in their final hours. 

It has recently been shadowed in controversy as families have complained that they were not consulted, and that in some case it brought on death.

The Liverpool Care Pathway was a courageous initiative to create a more dignified Closure experience for the patient and family members. Although its failure is disappointing, the larger regret would be to not tackle this difficult issue and make the last moments of life more meaningful and dignified for the patient and relatives. 

Further reading
http://www.bbc.co.uk/news/health-23283820
http://en.m.wikipedia.org/wiki/Liverpool_Care_Pathway_for_the_Dying_Patient
http://www.bbc.co.uk/news/health-23315865

Joe Macleod
Joe Macleod has been working in the mobile design space since 1998 and has been involved in a pretty diverse range of projects. At Nokia he developed some of the most streamlined packaging in the world, he created a hack team to disrupt the corporate drone of powerpoint, produced mobile services for pregnant women in Africa and pioneered lighting behavior for millions of phones. For the last four years he has been helping to build the amazing design team at ustwo, with over 100 people in London and around 180 globally, and successfully building education initiatives on the back of the IncludeDesign campaign which launched in 2013. He has been researching Closure Experiences and there impact on industry for over 15 years.
www.mrmacleod.com
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TECHNIQUE: Long term service scenarios

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TECHNIQUE: Post Service Personas