Amongst GDPR protective intent is a wealth of endings. It requires, expects and encourages endings to happen for consumer data. How this happens though is to be designed and delivered by service providers. Yet many providers care little about this aspect of the consumer lifecycle and overlook its importance to the brand and long term perception of a company.
Over the last few months I have been considering GDPR and what it means for consumer off-boarding experiences. Below are links to themes, thoughts and methods around the issue.
GDPR and endings - broad themes
Users control of data
Right to Data Portability
Right to Withdraw Consent
Sell the brand not the business
Right to be Forgotten
Burden of proof
Stages of deletion
Public league tables